General terms and conditions of the order / Standard terms and conditions of sale and delivery



Our general terms and conditions (AGB) arrange all deliveries and operations. When you submit your order, it becomes binding.



The products offered on are in the field of clothes, jewelry and accessories.


Scope of delivery

For deliveries out of Switzerland we add to each order an additional charge for forwarding and packing amounting to CHF 18.-

For deliveries out of Switzerland there are additional custom duties and VAT that are not included in the total price. Goods are forwarded only for duly made payments.



Period of delivery

In general deliveries are made within 6 business days. If an article is not available in the store, we will notify you forthwith when the delivery will be made. Excluded from these are the goods that our designers have to produce especially for our clients. In general in this case the deliveries are performed in within 15-20 days. The delivery is made as responsibility of the consignee. 


Minimum amount of the order

There is no minimum amount for the deliveries.


Transport costs

We guarantee that the goods will be delivered in a reliable and fast manner.

Our transport fee amount to for Jewelry and Accessories Items is: CHF 2.00.

For Dolls and Clothes under a value of CHF 100 it will be at: CHF 2.00.

If your order is more thanCHF 100.00 the delivery is free of charge.


Transport partners

Deliveries are made with Swiss postal services within the usual working hours.



All prices are in CHF.


Payment terms and conditions

Deliveries are made for advance payment and through wire transfer. You will receive payment instructions when you submit your order.



Claims concerning defects, incomplete or incorrect deliveries shall be notified forthwith in written, 14 days after the date of acceptance at latest.


Right of withdrawals of the orders. All orders submitted toESHA.chare binding. For this reason, all articles are completed with enough photo material and on the grounds of the precise description. Thus if possible replacement or return of the goods have to be avoided. Replacement is admissible for orders exceeding CHF 50.- within 14 days. We accept returned goods only if they have not been worn, damaged and if are in full packing with the enclosed bill of lading. However, the transport costs are excluded. You shall return the goods on your account, whereas the date of posting is binding in case of return of the goods.


Return to the below address:


Postfach 1261            P.O.Box 1261

6011 Kriens                6011 Kriens

Schweiz                       Switzerland


In case of discrepancy of the goods from the ordered ones or if goods have been damaged during transportation, they will be replaced. The new delivery is free of charge. Replacement, return of goods and claims shall be notified in written within 7-day period as of acceptance of the delivery ofESHA.chafter expiry of this period the goods are considered approved and accepted.

You can claim eventual losses if they are resulting from acts related to inspection of the features, structure, and functionality of the goods, which, however, have not been needed.


Warranty warrants its products. Excluded are production defects and defects of the materials. If you have a claim, please, describe your claims in detail and send it to our e-mail


Retaining the title retains title over the goods until full settlement of the price of the goods.


IndemnityIndemnity claims related to errors in the images, prices, and texts or delayed or non-performed order are excluded. The colour of the products in the Online Shop can be different from the real colour of the product.


Data protection

All personal data related to order processing are treated confidentially.


ContactsThe contact point for claims, correspondence and summons is as follows


Postfach 1261            P.O.Box 1261

6011 Kriens                6011 Kriens

Schweiz                       Switzerland